Help a non-profit client report on the right metrics to their board as a client service team member at BNY
Welcome to our program! We are so excited to have you here!
You are invited to participate in the Forage Job Simulation, an entirely voluntary exercise designed to acquaint you with BNY. At the completion of the simulation, you will have a better understanding of the types of challenges individuals working at BNY regularly encounter, will receive a certificate of completion, and will be ready to interview with BNY, should you choose to do so. This exercise is wholly for your benefit and your results will not be shared with BNY or with any third-party. As such, compensation is not provided.
Enjoy, and good luck!
This program is self-paced. It takes approximately 1-2 hours to complete.
Skills Learned:
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Program Scenario
Meet your team and learn about your project- Requirements Understanding
- Team Building
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Logging Client Issues
Use your knowledge of ECRM to log and escalate an issue for the client- Urgency
- Communication
- CRM Systems
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Documenting Issue Resolution
Identify solutions for the client and accurately write up a call report- Client Focus
- Curiosity
- Relationship Management
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Finish Line
