Jonathan works in the Service Management office of “ITS”, the central IT department at Penn State University. Serving all 96,000 faculty and students, Jonathan relates his job to that of an air traffic controlling, regulating the policies and procedures of the IT department.
Transcript
>> My name is Jonathan Holdman [phonetic]. I work for Penn State in the Central IT Department, ITS. I work in the Service Management Office as a developer for our service management tool. So, we serve all faculty staff and students across the university. So, that's about 96,000 people, and then we also encompass any community member that might also have any dealings with the university. My day lately has been involved with a lot of development of an application that we're using to become what I call the "air traffic control" for IT at Penn State. So, it's lots of meetings and discussions on policies and procedures and processes on how IT functions at the university. So day-to-day is pretty much we work in development cycles that are two weeks long, and every week-- every two weeks-- we figure out what we're going to do; what we need to do based on the criteria, the criticality, and where we are in our project. So, the project is slated to be in its development; it's supposed to be completed at the end of June, and then it will move into what we call our operations phase. So then, other people within the university will start using it. [ Silence ]
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